Joe's Auto Service - Carmel

Holly Thompson a month ago

Zach and his team are always so incredibly helpful and transparent. My car is 16 years old and routine maintenance has become more frequent, but I have so much confidence in the reliability and safety of my vehicle whenever I have it serviced at Joe’s. Last week, two routine maintenance issues came up within 2 days of each other. Zach and his team went above and beyond to ensure I had all the information I needed to make my decisions and worked overtime to help me. I am so grateful for this business and the incredible people they have chosen to hire. I cannot recommend their service enough.

Jennifer Carson (Staff) 4 months ago

The service manager was easy to work with and very helpful. We were able to drop our vehicle off before leaving town and it was ready and waiting when we returned. We had a very positive experience and would use Joe’s again.

Eric Espinosa 4 months ago

Joes was great. They did a free inspection and took photos of my vehicle then called me back with an explanation of all the issues (i was aware there were plenty of issues beforehand). The initial quote was reasonable but on the higher side than what i wanted to spend. But i really liked their customer service and felt that they cared. I shopped around and found a better price but gave Joe’s a call back to see if they would match it. They came back with a better price and got the work done in a couple of hours. I was very satisfied with the work, the price, and the service. They could have easily told me to just go with the other shop but they didn’t and i appreciate that. I will be bringing my cars back here for service in the future. Thank you.

Richard Moses 4 months ago

I had one of the worst experiences I’ve ever had with a repair shop at Joes Auto Service in Carmel. I originally went in for something simple — new brakes — and somehow left with over $3,300 worth of “necessary” repairs they claimed my car needed immediately. After spending all that money, I was told when picking up the car that the check engine light would “go away after about 50 miles.” That alone should have been a red flag. Two days later, I found out many of the repairs were either done incorrectly or not fixed properly at all. Then, during rush hour on N Meridian, my car completely ran out of oil because of their poor workmanship. It left me stranded and could have caused serious engine damage. When I called the shop, they told me they would submit everything to their warranty center so I could be reimbursed for the damages and repairs caused by their mistakes. I waited THREE WEEKS only to be told later that they “never said that.” To make matters worse, I have reached out to regional management twice and have received absolutely no response. The entire experience was dishonest, unprofessional, and stressful from start to finish. I trusted them with my vehicle and paid t

Angela Sponsel 7 months ago

I have nothing but good things to say about this shop! I dropped my car off for an oil change and tire rotation a little before 1 PM on a Friday and it was ready within an hour. I was able to make an appointment online and communicate with the shop through text message. Zack was courteous and very respectful of me as a person and of my time. He and the techs did not try to talk me into any unnecessary repairs. I will not hesitate to return!